I just wanted to let you know how incredibly impressed and pleased I was working with Chris Ross during the process of refinancing my home. I had put off refinancing for over 6 months because I dreaded the inconvenience and confusion of it all but it couldn’t have been an easier process. From the first contact, Chris explained the process to me in simple terms I could understand which I appreciated after having spoken with 4 or 5 other officers who confused me in attempt to answer similar questions when I was shopping rates. He promptly contacted me via phone and email any time there was an update to share. He always returned my calls (although he usually called me before I even had to call him with a question). When he told me he would call on a specific day or at a specific time with information and he always followed through. I didn’t have to constantly dig up documents to fax over; he told me exactly what I would need at the beginning. Everything went through so smoothly and he was very professional and helpful. I will highly recommend Home Plus Mortgage and Chris to my realtor friends who can spread the word, as well as friends looking to buy or refinance a home.
July 15, 2016