Our Clients Love Us. And Here’s Why…
Mona and John, I want thank you both for a very well executed loan process. After over 20 years in the mortgage industry and several loan closing over the past 10 years, I could not ask for more professional and effective handling of our mortgage. You are first class!
I just wanted to let you know how incredibly impressed and pleased I was working with Chris Ross during the process of refinancing my home. I had put off refinancing for over 6 months because I dreaded the inconvenience and confusion of it all but it couldn't have been an easier process. From the first contact, Chris explained the process to me in simple terms I could understand which I appreciated after having spoken with 4 or 5 other officers who confused me in attempt to answer similar questions when I was shopping rates. He promptly contacted me via phone and email any time there was an update to share. He always returned my calls (although he usually called me before I even had to call him with a question). When he told me he would call on a specific day or at a specific time with information and he always followed through. I didn't have to constantly dig up documents to fax over; he told me exactly what I would need at the beginning. Everything went through so smoothly and he was very professional and helpful. I will highly recommend Home Plus Mortgage and Chris to my realtor friends who can spread the word, as well as friends looking to buy or refinance a home.
Thanks again for your help in the refi. You make it so hassle free in very little time. Jeannette and I truly appreciate your hard work. Until our next refi best wishes and continued prosperity in all that you do.
I wanted to send in a quick email to let you know how pleased I was with the support I got from Jeff on my recent refi. He managed a difficult lender while keeping me up to speed with the various actions he was taking and the implications resulting. All in all a very positive experience with your organization - it's nice to work with such a professional and experienced group.